Q: How do I check the status of my order?
Q: Can I cancel the order I just placed?
A: Yes, please check the order page or Contact our Support team.
Q: Where can I know your discount products?
A：You can sign up to receive emails with upcoming products and promotion/coupon codes by clicking here.
Q: Where should I place the detectors?
A：Please check the details below:
Q: How do I know my smoke alarm is working?
A：Press and hold the test button on the smoke detector according the manual
Q: How do I install my smoke alarm?
A: All Ecoey products included Fastening Ceiling Mounted with 3M Glue. So that you can install it easily.
Q: How can I stop a false alarm?
A: False alarm is often caused by dust or steam.
Q: Where your alarms does manufactured?
A: All Ecoey alarms manufactured from China.
Q: How often should I replace my alarm?
A: Normally, the smoke alarm have 10 years lifetime. Please check if the smoke alarm need to change battery according to the manual.
Q: How many alarms will I need for my home?
Q: What is your return policy?
A: Please visit our Return Policy page for more information
Q: Which Payment method do you accept?
A: Currently, we accept PayPal and almost all kinds of Credit Card.
Q: What’s your shipping policy?
A: Please visit our Shipping Policy page for more information