FAQs

Order

Q: How do I check the status of my order?

A: TBD

Q: Can I cancel the order I just placed?

A: Yes, please check the order page or Contact our Support team.

Q: Where can I know your discount products?

A：You can sign up to receive emails with upcoming products and promotion/coupon codes by clicking here.

 

Product

Q: Where should I place the detectors?

A：Please check the details below:

Q: How do I know my smoke alarm is working?

A：Press and hold the test button on the smoke detector according the manual

Q: How do I install my smoke alarm?

A: All Ecoey products included Fastening Ceiling Mounted with 3M Glue. So that you can install it easily.

Q: How can I stop a false alarm?

A: False alarm is often caused by dust or steam.

Q: Where your alarms does manufactured?

A: All Ecoey alarms manufactured from China.

Q: How often should I replace my alarm?

A: Normally, the smoke alarm have 10 years lifetime. Please check if the smoke alarm need to change battery according to the manual.

Q: How many alarms will I need for my home?

 

Returns

Q: What is your return policy?

A: Please visit our Return Policy page for more information

 

Payment

Q: Which Payment method do you accept?

A: Currently, we accept PayPal and almost all kinds of Credit Card.

 

Shipping

Q: What’s your shipping policy?

A: Please visit our Shipping Policy page for more information